Aviso Legal y Condiciones Generales de Contratación

2. Condiciones Generales de Contratación

Última actualización: 14 de marzo de 2026

2.1. Identification of the provider

These General Conditions govern the distance contracting of the services offered by AEROSAFE SL, trading as BelongBack, with the identification details indicated in the Legal Notice.

2.2. Purpose of the contract

BelongBack provides a professional service of mediation, documentary research, communication, follow-up and management of files to attempt to locate and facilitate the recovery of items allegedly lost with third-party entities, such as airports, airlines, hotels, transport companies, public bodies, lost property offices and other potential operators or custodians.

2.3. Nature of the service

3.1. The contracted service is an obligation of means and not of result.

3.2. BelongBack does not guarantee the location, identification, custody, delivery or effective recovery of the item.

3.3. The success of the service depends, among other factors, on the actual existence of the item, its location, the elapsed time, the custody policy of third parties, the adequacy of the information provided by the user and the collaboration of entities external to BelongBack.

3.4. The fee paid remunerates the professional activity of analysis, processing, communication and tracking of the file, and does not constitute a price for the guaranteed delivery of the item nor an insurance premium.

2.4. Description of the service

Unless otherwise indicated in the specific service sheet, the provision may include, as appropriate:

1. review of the information provided by the user;
2. opening and organization of the file;
3. identification of potentially competent channels, forms or departments;
4. sending or preparation of communications and requests;
5. reasonable follow-up of the file during the temporary or functional scope announced in the offer;
6. information to the user regarding received responses, incidents or closure of the file.

2.5. User requirements

5.1. Contracts can only be signed by individuals over 18 years of age with sufficient legal capacity.

5.2. The user declares to act as the legitimate owner of the item or as a person duly authorized to claim it.

5.3. BelongBack may request reasonable documentation to verify identity, ownership, authorization or standing before initiating or continuing proceedings.

5.4. BelongBack may reject or suspend the service when there are reasonable indications of fraud, impersonation, misappropriation, reckless claim or lack of legitimacy.

2.6. Excluded or limited items

6.1. BelongBack may refuse to handle files related to cash, weapons, dangerous substances, illegal goods, perishable items, items whose possession or transport is restricted, or any other scenarios that may involve legal, operational or security risks.

6.2. In the case of passports, official documents, bank cards, terminals containing personal data of third parties or items subject to specific protocols, BelongBack may limit its actions to informative, coordination or support tasks if the custodian's regulations or policies require personal action by the owner or competent authority.

2.7. Information provided by the user

7.1. The user agrees to provide truthful, accurate, up-to-date and sufficient information about the item, the circumstances of its loss, and their contact details.

7.2. The user shall be liable for damages or costs arising from false, inaccurate, incomplete or maliciously provided data.

7.3. BelongBack may request clarifications or additional documentation and suspend the file until their receipt.

2.8. Price, taxes and payment

8.1. The full price of the service will be unequivocally and prominently displayed on the contract sheet before formalizing the order, stating whether or not it includes taxes.

8.2. Unless expressly indicated otherwise, the costs of transportation, collection, packaging, courier, customs, insurance or additional services are not included in the base rate of the intermediation service.

8.3. Payment will be made using the methods provided on the website.

8.4. BelongBack may refrain from starting the service until effective confirmation of payment.

2.9. Perfection of the contract and electronic contracting

9.1. The contract is deemed to be completed when the user finishes the purchase process and receives the corresponding confirmation on a durable medium.

9.2. Before formalizing the order, the user will be able to consult these terms, save them, and reproduce them.

9.3. The website will inform, before initiating the contracting, of the steps to follow, the means to detect and correct data entry errors, whether the contract will be archived, and the available language for the contract.

9.4. The final purchase button should unambiguously state that the placement of the order entails an obligation to pay.

2.10. Start of service provision and right of withdrawal

10.1. Upon contracting, the user may expressly request that BelongBack begin the provision of the service during the legal withdrawal period.

10.2. If the user is a consumer, they generally have fourteen calendar days to withdraw from the contract, except in legally excepted cases.

10.3. In service provision contracts, the right of withdrawal will only be lost when the service has been fully executed, provided that execution began with the user's prior express consent and with their acknowledgment that they will lose that right once the provision is fully completed.

10.4. If the user withdraws after requesting the start of the service, but before its full execution, they must pay a proportionate amount for the part of the service effectively provided until the date the withdrawal is communicated.

10.5. If BelongBack has not correctly informed regarding withdrawal or has not obtained express request for immediate start when required, the provisions of the applicable mandatory regulations applied.

10.6. The withdrawal may be exercised through any means that provides proof of its transmission and contents.

2.11. Scope and termination of service

11.1. The service will be considered finalized once any of the following circumstances arise:

1. BelongBack has completed the actions detailed within the contracted service scope;
2. the item has been located and the user was informed regarding the return or recovery steps;
3. the custodian third party properly denied delivery, the associated claim or the item itself;
4. it becomes demonstrably impossible to proceed with the record because of the user's lack of cooperation, impossibility of locating the item, nonexistence of viable contact paths or rightful close of case by involved third entities;
5. the user specifically requests to terminate the case action.

11.2. The conclusion of a case is not necessarily intertwined with the successful recovery of an item.

2.12. Interface with third entities

12.1. BelongBack functions as a third party interface operator. BelongBack is neither part of legal authorities, a legal retainer for an item or a logistic service operator unless explicitly indicated.

12.2. Determinations to locate, secure, transmit, terminate or seize an item, depend upon those who exercise control over it.

12.3. Occasionally when the user solicits BelongBack to organize shipping actions involving a third-party logistic entity, it might result in extra costs or terms from said logistics entity.

2.13. Transportation, pickup and delivery

13.1. Exclusively when mutually agreed, BelongBack operates without performing tasks tied directly with transporting elements.

13.2. Any designated shipment pick-up or transport delivery timeline will function purely on an estimated scope.

13.3. Liability implications dealing with problems or losses produced inside external transport operators will be dictated according to their particular set of limitations and to overarching common law context.

2.14. User responsibilities during provision of a service

The user agrees to:

1. act jointly in collaboration with BelongBack;
2. meet all information and documentation requirements;
3. refrain from taking external paths for contacting an entity, as they stand to affect operational management processes;
4. assume required customs, logistic processing, material securing and potential supplemental handling actions when they might stray far from base pricing specifications.

2.15. Liability limitations

15.1. BelongBack assumes direct liabilities only dealing with provable scenarios intrinsically attached to its action scope.

15.2. Furthermore, BelongBack operates devoid of responsibility under, among others, the following assumptions:

1. cases where a targeted item did never show up, never existed or was prematurely subject to disappearance;
2. determinations, miscalculations or outright rejection measures from third-party transport or custodial players;
3. situations whereby it remains difficult to fully execute shipment processes because sufficient owner credentials are missing;
4. customs retentions, security measures, seizures or legal/administrative restrictions;
5. false, inaccurate or incomplete data provided by the user;
6. indirect damages, loss of profit, loss of opportunity, reputational damage or moral injury, unless bound by mandatory regulations.

15.3. Except where preempted by imperative law, BelongBack's total liability for direct damages arising exclusively from the intermediary service will be limited to the amount effectively paid by the user for that specific service.

15.4. This limitation shall not apply in situations involving willful misconduct, gross negligence, or any other situations in which liability cannot be constrained or removed under applicable law.

2.16. Suspension, rejection or termination of contract

BelongBack will be able to suspend or terminate the contract, alongside the reimbursement of non-accrued funds if applicable, when:

1. reasonable signs pointing to fraud or unlawfulness are uncovered;
2. the user fundamentally breaches their given responsibilities;
3. executing the service might trigger a legal breach, significant operational risks or affect third entity standing rights;
4. it becomes impossible to proceed onwards with handling due to causes untouched by BelongBack interventions.

2.17. Customer support, complaints and claims

17.1. El usuario podrá dirigir consultas, incidencias, quejas o reclamaciones a info@belongback.com.

17.2. BelongBack will acknowledge receipt of complaints through logical pathways and will seek to yield an internal case tracking indicator when follow-up management is entailed.

17.3. BelongBack expects to close case claims in the briefest timespan, remaining generally under a fifteen working day boundary limit, excluding items mandatorily pushed over that point due to sheer case complexities.

17.4. When consistently summoned by the user, BelongBack shall endeavor to deploy a human review factor to handle complaints, without removing supplemental automatic management algorithms.

2.18. Optional dispute resolution path

18.1. BelongBack is not commonly adhered to any distinct dispute solving organism for consumers nor is obliged by a specific conduct regulation to yield before a specialized certified entity.

18.2. All previously mentioned scenarios shall not alter the intrinsic rights of users to reach out to authorized consumption bodies, specialized mitigation units and arbitrators, or direct formal court litigation in regards with local mandatory decrees.

2.19. Data protection regulations

19.1. The user's personal information points are stored to manage service subscription, execute operations, build communications with intervening tracking operators when applicable, uphold legal mandates and manage later disputes.

19.2. La información detallada sobre bases jurídicas, destinatarios, plazos de conservación, derechos y resto de extremos exigidos por la normativa de protección de datos se recoge en la Privacy Policy del sitio web.

19.3. If transmitting user data down to local logistic operators or holding partners gets mandated to resolve cases, those elements will solely be passed regarding strict contract operations limits and associated legality parameters.

2.20. Modification of stated limits

20.1. BelongBack stands to rewrite this framework driven by legal, technical, logistical or structural modifications.

20.2. Altered version structures shall carry no retro-active reach spanning previous active setups unless legal binding frames specify differently or adjustments clearly offer superior benefits to consumers.

2.21. Partial invalidity of statements

Would specific items emerge declared null, stripped or fully invalid in practice, those bounds shall not bleed to impact overarching active condition segments which currently operate untouched.

2.22. Applied normatives and jurisdiction scopes

22.1. The contract aligns entirely under Spanish regulations.

22.2. Assuming the associated user portrays an inherent consumer grade, they hold imperative consumption standing parameters backed by local application rules on justice administration branches.

22.3. Amid corporate-professional links, lacking opposite explicit mandates, sides are directed for solution under jurisdiction attached to Alicante courts (Spain), unequivocally surrendering other potential venues that may emerge.

2.23. Language framework

These set guidelines were natively constructed under the Spanish language parameters. During events translating onto another set dictionary of options, initial source boundaries are destined to hold priority under subjective discussion items without eroding pure consumption boundaries.